Microsoft Dynamics® CRM 4.0 Step by Step
English | | | | epub | 15.57 MB

Whether you're in sales, marketing, or customer service—quickly teach yourself how to get closer to your customers with Microsoft Dynamics CRM. With STEP BY STEP, you set the pace—building and practicing the skills you need, just when you need them!

Create and manage accounts—for a 360¿ view of your customers and business

Work with Microsoft Dynamics CRM directly from Microsoft Outlook

Track customer activity; import and map data automatically

Manage campaigns, leads, quotes, contracts, and orders

Employ basic to advanced reporting capabilities

Your all-in-one learning experience includes:

Files for building skills and practicing the book's lessons

Fully searchable eBook

Sample chapters from related Microsoft Press books

WINDOWS VISTA PRODUCT GUIDE eReference—plus other resources—on CD

For customers who purchase an ebook version of this title, instructions for downloading the CD files can be found in the ebook.